I cancelled a new policy the same

When I fell pregnant, I started looking for affordable medical aid. I had to fight with Affinity to process my application so I will be a member from 1 March 2014. After many phone calls from ME, the inception date was settled as 1 March. It's now 3+ months later, and my membership card and documentation was still not delivered to me.

None of my claims are being processed, it's a schlep to get medication that is covered, and overall I feel this has been only a waste of time and money - which I could have applied much better in paying for pregnancy consultations.
My GP, who is an out-of-network dr, now needs to get a list of meds that are covered before he can prescribe anything.

After 3 months, I am so fed up of not seeing anything positive for joining this scheme. What a waste of money and time!!!

I cancelled a new policy the same day that is was sold to me by phone from one of the personal from Affinity Health because the information he gave was not at all what the criteria of the their internet says about that specific policy. He confirmed that the policy was cancelled. On 1/6/2014 the debit order with triple the amount went of on my bank acc. He added to the policy extras without my permission and did not cancelled it at all.
Needless to sat when i phoned Affinity i was not friendly at all. A very calm, professional and friendly young man Mr Wonder Nyila listened without losing his temper like I did. He handled the complete situation with absolute proffesionalism and promised it will be sorted out the same day. Although I had to go to my bank to cancel the debit order Mr Nyila send me a letter of confirmation that the policy is cancelled. He followed up on me a few times during the day to make sure that I did receive the letter and everything was in perfect order.

This is the kind of guy that every company in South Africa needs. His professional, well mannered, polite, kind and for sure medals for this guy. Thanks Mr Wonder Nyila

DOGTER IS VANAF JANUARIE 2014 BY AFFINITY HEALTY. AFFINITY HEALTY HET NIE DIE EERSTE PAAIEMENT EINDE JANUARIE VERHAAL SOOS GEREEL NIE. ONS HET AFFINITY GEKONTAK EN DAAR IS AAN ONS GESE DAT DIT HULLE FOUT EN NALAATIGHEID IS, EN DAT DAAR GEEN PENALISASIE SAL WEES INDIEN IETS SOU GEBEUR.

SY MOET EGTER VANDAG 24 MEI OPGENEEM WORD VIR 'n NOOD BLINDEDERM OPERASIE EN NOU WEIER AFFINITY HEALTY OM MAGTIGING TE GEE.

DIT IS REGTIG BITTER BITTER SWAK VAN AFFINITY HEALTY.