We telephonically communicated to you

As per our discussion, I am glad that we managed to resolve this matter and we will be refunding you the November month premium.

 the list of doctors I got from affinity was of all cheap useless doctors. I have decided to leave them for discovery rather. and i have been a member since october til today no card.

I recently signed up for a Hospital insurance plan for myself and my girlfriend, and after much research and tearing my hair out, I finally came across Affinity Health.

As with all other health insurance companies, I was skeptical at first, but Affinity has the best deals to suit us, so I decided to take the plunge and mail them to get the necessary documentation etc.

Shay walked me through the process step by step and explained everything clearly and patiently to me and gave me all the info and paperwork I needed. Upon submission, our applications were handed over to Carine who handled our applications so professionally and quickly and never missed any detail. Honestly the entire sign up process was painless and it took less than a day from start to finish!

Shay and Carine set the standard for service delivery and other companies can learn a **** of alot from them! If this is the type of service Affinity Health strives for then I look forward to being a client of theirs for a very long time!

 On my previous complaint Paul phoned me back and stated saying my auth was declined. Affinity says its pre existing condition but how is this possible if the cancerous knob on my shoulder has only been diognosed through a mri a week ago? 4 weeks ago I went to my GP showing him the newly found knob on my shoulder and from his reported measurements of the growth it has doubled the size in a month according to the specialist. My GP referred me to this specialist which diagnosed that its cancerous. Im not happy and not happy with the way everything was handled. This growth is present in my shoulder for about 3 to 3 and half months and growing at a enormous fase. I was told that this has happened in the 3 month waiting period but how can I declare a pre existing condition if the growth was not even present at the time when I joined Affinity health. Am I paying for a service which im not allowed to use? My health is at risk here. The longer I wait greater will my health risk be. Is this how much affinity care for they members??? And till this day nobody phoned again as I was requesting someone from affinity should call me and explain this to me.I'm going to the newspapers with this....

 This is really bad. Week ago I phoned for auth nr was told to phone africa assist. They wanted a letter from the dr regarding what is wrong with me and what the dr is planning to do. I forwarded those letters as requested. Its for a growth in my shoulder that needs to be removed surgically. They corresponded per email they will get back to me this morning. This afternoon I phoned and the guy said someone from affinity will contact me but he thinks they declined it???? How possible is this for such poor service? As to date I was impressed but after this ordeal I want to cancel this whole thing? They suppose to help me.. what am I then paying for if I cant go for something that might put my health at risk?

 We telephonically communicated to you the same day the reasons for us declining your hospital admission and have since provided you with written communication.

 I have been receiving spam sms's from you guys. Please stop bugging me. Is this type of unauthorised advertising not illegal??? It should be!


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 We took Affinity Health- it was explained to us that all pathology test are cover aswell as all radiologist accounts we must just know it is only black and white xtrays. My husband had pain in his leg so we went to the doctor this morning. She said his leg is swollen we must go for a sonar at Eugene marias hospital. When we came there they said that Affinity is not linked to them, they can do the sonar but we have to pay upfront and try to claim back. We called affinity without any success as to someone to assist us where to get assistance. We contacted our dr and she suggested a blood test. So we went to the Lancet lab in her office, only to find out that Affinity do not pay for such lab tests. So please tell me what is a sonar is it not radiologist? What is a bloodtest - is it not pathology? I am no doctor but seriously. The docter and the lab in PTA Norht said stay away they have problems every day with Affinity Health. So before you get Affinity rather go to some one else.

 We also do make it very clear in all our literature, welcome letter and product guide that our benefits are strictly within our set formularies such as restrictions to 'black and white' X-Rays. On day to day benefits, we only approve sonars for pregnancy. Such restrictions secure monthly premiums of only R279 per member and as a result many thousands of happy members enjoy the benefits offered.