I applied to join affinity health on 2014/04/01. I was phoned by maxine and we joined affinity. My first installment was taken on 2014/04/03. The condition of a 30 day waiting period was explain as well as the 3 month waiting period for cronical medication was explained to me. On 2014/05/12 i phoned affinity again as we have not received any paperwork or membetship card as yet. I spoke to chantal and she apologised for the deley and said she would e - mail me the participation certificate so long and make sure thet my paperwork and card is delivered within 2 weeks. When I checked the participation certificate I saw that there where other exclusions that was not explained to me. I phoned affinity and requested that they cancel my account and refund my 2 installments. They said that I have waited longer than 30 days and can not claim my money back. How can I have claimed the money back if I did not know about the restrictings before 12 may 2014
We've been with affinity health for 2 years. only went to the doctor 5 or 7 times in this period. Always nothing major. Then the beginning of the march my husband fell ill. At the doctors offices, they told us the 3 visits last year hasn't been paid, if we want to see the doctor we must first pay our account. He then paid R 803 to the doctor. Then came the medicine and medicross pharmacy told us we must pay everything in full cause they didn't have them on their list. This is after I confirmed with Nicky the agent that we could use the doctor. After he paid the medicine of R 905. We send in all the forms to the agent Nicky who send it on 15/04/2014 to Amelda her contact at affinity. Amelda only then send in the reimbursement form on the 23/04/2013 after I contacted her serveral time. She then said she will call me back. I called again this morning and then she told me sorry they are only paying R 230???? THIS AFTER I SETTLED THE ACCOUNT THEY WERE SUPPOSED TO PAY????. What is this was an emergency and the bill was thousands? Be care full of them guys - they took you money and give you some peace of mind that they are there for you, then when you need them they are now where.
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