We contacted the Affinity health consultant

When we registered with affinity we found out they deducted 3 times the registration fee.

It was weekend when we found out and we send them a email. Not 5 minutes later we had a call from their call center to sort out the problem. Unfortunately we missed the call. They left a voice message that they will call back on Monday. And they did so early morning @9H00. All is sorted out.

Thank you. This gives us a good feeling and gives us trust in your customer service delivery if needed in the future


ON THE 4TH OF APRIL A CONSULTANT PHONED ME TO GIVE ME MORE INFO ON THEIR PRODUCTS AS PER MY REQUEST.

I WAS HAPPY WITH THE INFORMATION GIVEN TO ME. I WAS ADVISED THAT POLICY DOCUMENTS AS WELL AS MEMBERSHIP CARD WOULD BE DELIVERED TO ME. TO DATE NOTHING HAS BEEN RECEIVED. I SAID THAT ONCE IVE READ THROUGH THE POLICY AND IM HAPPY I WILL BE IN A FINANCIAL POSITION TO JOIN AS FROM jUNE 2014. THIS MORNING MY ACCOUNT WAS DEBITTED AS WELL AS THE ONCE OFF ACTIVATION FEE. WHO GAVE THEM PERMISSION TO DEBIT MY ACCOUNT NOW? THE BEST PART OF ALL IS THAT ABSA BANK CANNOT EVEN REVERSE THE UNAUTHORISED DEBIT ORDERS ON MY BEHALF!!!!!

AFFINITY HEALTH ARE *******!! IF I LOOK AT THE AMOUNT OF COMPLAINTS FOR DEBIT ORDERS BEING TAKEN OFF WITHOUT PERMISSION ONE HAS TO WONDER ON THE INTEGRITY OF THIS COMPANY!!!

We contacted the Affinity health consultant on both occasions (when my brother and mother had to be hospitalized) and he informed us that we should go a hospital, get admitted and claim from affinity depending on the number of days you stay.

My brother was hospitalized on the 03/03/2014 and was discharge the following (after being transferred from two hospitals, he ultimately ended up in a state hospital in outside Pretoria.

He filled in the claims form and faxed it to Affinity health (19/03/204) as he intended to use that money to settle the hospital bill, to this day we are still waiting for assistance. The fax was sent to 0866654885.

My mother was also hospitalized on the 23/03/2014 and she also went through a similar problem that my brother experienced, she sent her claim form on the 04/04/2014 to Siyabonga Manikivana and she received no response. She forcefully stopped her debit order (25/04/2014) because no responded to her claim and after that we got a SMS from Idah Simika apologize for the inconvience and stating that she will investigate. We are STILL waiting for feedback.

As far as we are concerned the level of service we are received is atrocious.